Refund and Return policy

Smart Digital Solutions

Refund & Return Policy for Digital ProductsLast Updated: [14/9/25]1. Overview

At Smart Digital Solutions, we specialize in digital products such as eBooks, guides, online courses, and software. Because these items are delivered electronically and cannot be physically returned, our refund and return policy has specific terms designed to protect both you (the customer) and us (the seller).

2. No Physical Returns

Since all our products are digital, we do not accept returns of delivered/downloaded files (eBooks, PDFs, fitness guides, or course materials). Once the content has been delivered to your email or account, it is considered “used.”

3. Refund Eligibility

Refunds may be granted under the following conditions:Duplicate Purchase: If you accidentally purchased the same digital product more than once.Technical Issues: If you were unable to access or download the product due to a verified technical issue on our side, and we cannot resolve it.Non-Delivery: If the product was not delivered to your registered email or account within [X hours/days] of purchase.Refunds will not be issued in cases where:You changed your mind after purchase.You do not have the necessary software/hardware to use the product (details are always provided in the product description).You claim non-satisfaction with the product but it matches the description provided.

4. Refund Process

To request a refund:1. Contact us at [otienom228@gmail.com] within [7–14 days] of purchase.

2. Provide proof of purchase (order ID, receipt, or email confirmation).

3. Explain the issue (duplicate, non-delivery, or technical problem).If approved, refunds will be issued within [7–14 business days] to your original payment method.

5. Exchanges & Store Credit

In some cases, instead of a refund, we may offer store credit to be used toward another product.If you purchased the wrong product by mistake (e.g., wrong course level), we may exchange it for the correct one, provided you have not accessed/downloaded the original product.

6. Course Enrollment & AccessFor courses:Once you enroll and access the course materials, refunds are generally not available.If you experience a technical issue preventing access, please contact us immediately for assistance.

7. Contact Information

If you have any questions about this policy or need support, reach us at:Email: [otienom228@gmail.com]Phone/WhatsApp: [+254706962149]Website: [www.smartdigitex.com]